Note: This is a module for Perfex CRM, not a standalone script. This module works best on Perfex CRM version 3.2.1 and later.
If your licence does not activate automatically after entering the purchase code, please open a support ticket, and our team will assist you.
Advanced Support Management Module for Perfex CRM empowers your support team with the ability to seamlessly enhance ticket communication. Users can now paste images or screenshots directly into ticket body and replies, simplifying the process of sharing visuals for faster issue resolution. Whether it is a single image or multiple images, this module ensures smooth handling, making ticket management more efficient than ever.
KEY BENEFITS
- Enhanced Communication: Share visual information instantly within tickets to resolve issues faster and more effectively.
- Full-Screen Image Viewing: Click on the pasted images and screenshots to view them in full screen for better clarity and detailed analysis.
- Increased Efficiency: Save time by eliminating the need to upload images manually, streamlining your workflow.
- Improved Customer Satisfaction: Provide clear, actionable responses with visual aids that help customers understand solutions better.
- Versatility: Support for multiple images ensures your team has all the tools they need for complex issues.
- Future-Proofed: Additional features are in development to ensure ongoing innovation and value.
Maintain a complete support history with comments and images, ensuring a full view of every case—even after closure—so you can easily review past interactions whenever needed.
NQUIRIES AND SUPPORT
For any pre-sales inquiries, please use the discussion tab to ask any questions you may have.
If you have purchased this module and require support, please open a support query, and we will be glad to assist you.
For feature requests, please email us on the provided email address on our seller profile.
