Creating a “Restro SaaS” solution for online food ordering through WhatsApp involves a range of features and functionalities.
Below is an overview of the key components and features you should consider when developing such a system:
- User Management:
- Customers: Allow customers to create accounts, manage their profiles, and save delivery addresses.
- Restaurants: Provide restaurants with accounts to manage their menus and orders.
- Menu Management:
- Enable restaurants to create and update their menus, including dishes, prices, descriptions, and images.
- Support for various menu categories and items with customizable options.
- Order Placement:
- Allow customers to browse menus, select items, and place orders directly through WhatsApp.
- Implement a simple and intuitive ordering process, including customization of orders (e.g., choosing toppings or sides).
- Support for scheduled orders and pre-orders.
- Order Tracking:
- Provide real-time order tracking for both customers and restaurants.
- Send notifications and updates on the order’s status, from preparation to delivery.
- Integration with WhatsApp:
- Facilitate communication between customers and restaurants through WhatsApp chat or automated messaging.
- Send order confirmations, updates, and receipts via WhatsApp.
- Payment Processing:
- Enable online payments through various methods (credit/debit cards, digital wallets, etc.).
- Implement secure and reliable payment gateways.
- Support for cash-on-delivery (COD) as an option.
- Product Management:
- Allow restaurants to manage their inventory, including stock levels and item availability.
- Implement an alert system to notify restaurants when certain items are running low or out of stock.
- Reports and Analytics:
- Provide detailed reports and analytics for both restaurants and administrators.
- Track sales, order history, customer behavior, and revenue.
- Use data to make informed business decisions and improve the platform.
- Admin Dashboard:
- Offer an admin panel for system administrators to manage restaurants, users, and monitor system performance.
- Ensure security measures are in place to protect user data.
- Notification System:
- Implement push notifications, email alerts, and SMS notifications to keep customers and restaurants informed about orders and updates.
- Multi-Restaurant Support:
- Allow multiple restaurants to use the platform simultaneously.
- Ensure each restaurant has its own customizable menu and settings.
- Localization and Multiple Languages:
- Support multiple languages and currencies to cater to a diverse customer base.
- Allow customization of menus and messages based on location and language.
- Customer Feedback and Reviews:
- Enable customers to leave reviews and ratings for restaurants and dishes.
- Use feedback to improve the quality of service.
- Marketing and Promotions:
- Implement promotional features such as discounts, loyalty programs, and coupon codes.
- Allow restaurants to create and manage promotions.
- Security and Data Privacy:
- Implement strong security measures to protect user data and payment information.
- Comply with data privacy regulations (e.g., GDPR) if applicable.
- Customer Support:
- Offer customer support channels, such as chat support or a helpline.
- Provide a knowledge base or FAQs to assist users.
- Scalability and Performance:
- Design the system to handle a growing number of users and restaurants without performance issues.
- Use cloud-based infrastructure for scalability.
- Mobile Apps and Web Interface:
- Develop mobile apps for customers and restaurants for a seamless experience.
- Provide a web interface for those who prefer to order via a browser.
- Feedback and Iteration:
- Continuously gather user feedback and iterate on the platform to enhance user experience and address issues.
What To Expect From Restro SaaS – Multi Restaurant Online WhatsApp Food Ordering System SaaS
- Restro – SaaS offers 2 dashboards, both for the back and front end. It helps in the easy understanding of useful information
- Easy to manage storefront by listing products and product categories
- Ease in creating tax and assigning rates to them
- Multi Theme: 4 themes with dynamic different color options
- Restro – SaaS offers a complete order summary and print of any given order
- The store view on the front end allows the users to enjoy their shopping process
- Full White Label Store Setting
- Payment gateways for secured payments
- Whatsapp Integration
- Email order notification to vendor
- A user-friendly RTL experience for the customers using Arabic, Hebrew, and Urdu-like languages
- Any of the plans payments can be done using 8 diverse payment gateways namely Stripe, Paystack, Flutterwave, Razorpay, PayPal, Mercado Pago, Myfatoorah, toyyibPay
- Built with Laravel 9
WhatsApp as platform to accept orders.
Create a digital menu for your Restaurant or Bar. Share with your clients and let them order via Mobile Restaurants need modern and clean solutions for their traditional way of working. With this tool, they can create both a digital menu. Next, the customer goes to the menu, makes the order, and sends the order on WhatsApp.
Benefits for restaurants
- Multi Theme: 4 themes with dynamic different color options
- Set own WhatsApp order message
- Offer their customers to order via WhatsApp.
- All they need is their WhatsApp. Bussiness or Regular WhatsApp works the same
- Restaurants can share their menu online.
- Direct and instant comunication with the customer
Benefits for customers
- Order via whatsapp, and start direct chat with the restaurant
- Pay directly on making the order on Cash On Deliver
- They will be able to quickly see the correct item price. They are able to select different item variants and variant’s extras.
